Privacy Policy

The Mezzanine Factory (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or engage us for a quotation, site assessment or service. It is aligned with the Protection of Personal Information Act, 2013 (POPIA).

Who we are

The Mezzanine Factory is a South African specialist in mezzanine flooring, roof lifting and space-expansion solutions. If you have any questions about this policy or your personal information, contact us at info@tmf-sa.co.za or 082 561 4629.

Information we collect

We may collect information you provide directly to us, including your name, company name, email address, telephone number, physical or site address, and any details you share about your project when you complete our Site Assessment form, request a quotation, or otherwise contact us. When you browse our website we may also collect limited technical information such as your IP address, browser type and pages visited, through cookies and similar technologies.

How we use your information

We use your personal information to respond to your enquiries, prepare quotations, arrange and conduct site assessments, deliver our services, manage our relationship with you, and comply with our legal obligations. We may also use your contact details to send you relevant information about our services where you have agreed to receive it.

Lawful basis (POPIA)

We process your personal information on the basis of your consent, the performance of a contract or quotation you have requested, our legitimate business interests, and compliance with applicable law. You may withdraw your consent at any time by contacting us.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who assist us in operating our business (for example installation teams, suppliers or IT providers), strictly to the extent necessary, and with authorities where required by law. Any third parties are required to keep your information secure and to use it only for the agreed purpose.

Data security and retention

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access or disclosure. We retain your information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

Your rights

Under POPIA you have the right to access the personal information we hold about you, to request that it be corrected or deleted, to object to its processing, and to lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, please contact us at info@tmf-sa.co.za.

Cookies

Our website uses cookies to improve your browsing experience and to understand how the site is used. You can manage or disable cookies through your browser settings, although some parts of the site may not function as intended without them.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review it periodically.